Production support IT support engineer providing 24 / 7 expert technical support and consultation for Windows based operating systems.

Position also requires significant experience with DNS, Web application, Emailing systems, IIS, Database Administration, Desk / C panel and other web control panels. Position conducts and coordinates the analysis, planning and implementation of systems software and/or hardware.

Analyzes, designs, tests, debugs, maintains, modifies and documents operating systems. Defines systems hardware and/or hardware requirements and determines systems specifications and/or customizations. Coordinates the design of subsystems and integration of total systems. Identifies and resolves highly complex problems. Provides direction and/or guidance to less experienced staff

Responsibilities: 

• Manage multiple database, http, ftp, and mail servers
• Install, configure, maintain, and upgrade server software
• Install and configure off-the-shelf applications
• Oversee security issues and backup plans
• Support and maintain legacy platforms
• Acquire new platforms as needed
• Develop and refine support team escalation procedures
• Work towards platform hardware/software standardization
• Bridge web and in house hardware.
• Report on current and projected status of all platforms
• Interact with in-house staff and management as well as outside consultants, vendors, and support teams.
• Participate in long-term strategic decision-making regarding web activities.
• Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary

Job Responsibilities –

1. Attending Incoming / Outgoing Calls and transferring to appropriate person
2. Attending Guests / Visitors
3. Maintaining Cleanliness & Decorum of Reception Area with help of Housekeeping Persons
4. Sending & Receiving the Couriers and hading over the couriers to respective person / dept.
5. Admin related Bills Entry in Excel / Software
6. Assisting in Attendance Processing
7. Computer Knowledge is Must

Must have good driving experience of light and heavy four wheeler driving experince

Must have valid Motor vehicle licence