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IT. SUPPORT ENGINEER (Hardware Engineer)
3 - 7 Years
Posted 214 days ago.
Production support IT support engineer providing 24 / 7 expert technical support and consultation for Windows based operating systems.
Position also requires significant experience with DNS, Web application, Emailing systems, IIS, Database Administration, Desk / C panel and other web control panels. Position conducts and coordinates the analysis, planning and implementation of systems software and/or hardware.
Analyzes, designs, tests, debugs, maintains, modifies and documents operating systems. Defines systems hardware and/or hardware requirements and determines systems specifications and/or customizations. Coordinates the design of subsystems and integration of total systems. Identifies and resolves highly complex problems. Provides direction and/or guidance to less experienced staff
Manage multiple database, http, ftp, and mail servers
Install, configure, maintain, and upgrade server software
Install and configure off-the-shelf applications
Oversee security issues and backup plans
Support and maintain legacy platforms
Acquire new platforms as needed
Develop and refine support team escalation procedures
Work towards platform hardware/software standardization
Bridge web and in house hardware.
Report on current and projected status of all platforms
Interact with in-house staff and management as well as outside consultants, vendors, and support teams.
Participate in long-term strategic decision-making regarding web activities.
Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
20,000-30,000 per Month
Resolving escalated customer complaints without the need for team lead intervention Documenting troubleshooting and problem resolution steps Participation in providing training to customers as required Supporting internal / external IT related issues Work
Knowledge in I.T. Software / Servers / Modem OR Diploma in Computer Hardware & Networking or Bsc IT